Appointment Reminder Settings

Glowcheck can automatically send email reminders to clients before their appointments. Configure the salon-wide reminder settings from Settings → Appointment Reminders.

Only owners and admins can change reminder settings.

Enabling or disabling reminders

Toggle the main switch on the Appointment Reminders screen to turn automated reminders on or off for your entire salon.

When reminders are disabled at the salon level, no reminders will be sent regardless of individual appointment settings.

Reminder timing

Set how far in advance the reminder is sent — for example, 24 hours before the appointment. The system schedules the email automatically based on this setting.

What the reminder includes

Reminder emails sent to clients include:

• The appointment date and time
• The service name
• The staff member’s name
• Your salon name

Client opt-in requirement

Reminders are only sent to clients who are opted in. Each client has an individual opt-in setting on their profile. This ensures clients who prefer not to receive emails are never contacted.

To check or update a client’s preference: Clients → [Client name] → Email Reminders.

Per-appointment control

Even with salon-level reminders enabled, you can toggle reminders on or off for individual appointments. This gives you flexibility for special cases — for example, a client who asked not to be reminded this time.

The reminder toggle is available when creating a new appointment and on the appointment detail view.

Reminder statuses

After an appointment is booked with reminders enabled, the appointment detail shows the reminder’s current status:

Status	Meaning
Scheduled	Reminder is queued and will send automatically
Sent	Email was delivered successfully
Failed	Delivery failed — check the client’s email address
Disabled	No reminder configured for this appointment

If a reminder fails, verify the client’s email address in their profile and re-enable the reminder on the appointment.