Appointment Email Reminders

Glowcheck can automatically send your clients an email reminder before their appointment. This reduces no-shows without requiring any manual follow-up from your team.

How reminders work

When a reminder is enabled for an appointment, Glowcheck schedules an email to be sent to the client at a set time before the appointment (configured in your salon settings). The email includes the appointment date, time, service, and staff member’s name.

Reminders are sent automatically — you don’t need to do anything once they’re set up.

Enabling reminders on a booking

When creating a new appointment, you’ll see an Email reminder toggle in the date and time step. Turn it on to schedule a reminder for that appointment.

The toggle is available only if:

• The client has an email address on file
• The client is opted in to email reminders
• Email reminders are enabled for your salon

Enabling or disabling a reminder on an existing appointment

Open the appointment from the calendar and toggle the email reminder switch in the detail view. Changes take effect immediately.

Reminder statuses

Status	Meaning
Scheduled	The reminder is queued and will be sent at the configured time
Sent	The reminder was successfully delivered
Failed	Delivery failed — verify the client’s email address is correct
Disabled	No reminder is set for this appointment

Client opt-in

Clients must be opted in to receive email reminders. This respects their communication preferences and keeps you compliant with email regulations.

You can check or update a client’s opt-in status from their profile: Clients → [Client name] → Email Reminders.

Clients added during booking default to opted in unless you change this.

Salon-wide reminder settings

Configure the reminder timing and enable or disable the feature for your whole salon from Settings → Appointment Reminders.

Only salon owners and admins can change these settings.

See Appointment Reminder Settings for configuration details.